is a technology and analytics enabled Business Process Outsourcing enterprise delivering end-to-end integrated BPO solutions.
As a business process outsourcing (BPO) service provider, we apply our award winning Six Sigma-based approach, deep industry experience, and collective know-how to minimize the risks our clients encounter when they outsource. We simplify complex, end-to-end BPO services that help improve our clients’ efficiency and productivity while delivering measurable results.
With 120+ clients, Sutherland serves the Technology, Telecom, Retail, Banking & Finance, Mortgage, Government, Insurance, Travel, Transportation & Logistics, Franchise, Real Estate, and Healthcare industries. We are passionate and committed to the industries we serve and leverage a world class combination of process excellence, domain expertise, global delivery, and technology.
Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle.
Headquartered in Rochester, N.Y., Sutherland is one of the world’s largest independent BPO companies employing over 30,000+ professionals across 40+ operation centers and business operations located in Brazil, Bulgaria, Canada, China, Colombia, Egypt, Estonia, India, Jamaica, Malaysia, Mexico, Morocco, Philippines, Slovakia, Sweden, United Arab Emirates, United Kingdom, and the United States.
Since inception, Sutherland has remained laser-focused on a single mission: to help our clients maximize their customer lifetime value and increase their competitive advantage by helping drive productivity and efficiency while delivering measurable results.
The focus of the mission is not just cost reduction, but driving business performance improvements across processes spanning revenues, cash flow and capital utilization as well as maximizing customer satisfaction, and enhancing overall competitive advantage of the client organization.
The measureable results of the mission are delivered by the flawless execution of a seamless suite of services – referred to as Integrated BPO – that operate across the entire lifecycle of the Clients’ customers and cover both the revenue and cost sides of the client’s business operations including corporate functions such as F&A and HR.
CEO: Dilip R. Vellodi
Headquarters: Rochester, N.Y.
Revenue : -
Head count: 30,000+